JobFrame Support
Start with the built-in Help & Learning guidance, then send a question, concern, bug report, testing feedback, or language issue if something needs attention.
Official support email
[email protected]Include the following when reporting a problem
- The screen or Help & Learning topic you started from
- What you were trying to do
- What you expected to happen
- What happened instead
- Your Android version and device model
- A screenshot or exact error when available
- For language issues, the selected language and the wording or Voice phrase involved
Built-in guidance
JobFrame includes a replayable introduction, an 18-topic feature tour, and contextual help on major screens. Help can continue directly to relevant appointment, Voice, Audio Note, job, photo, signature, receipt, subscription, or settings workflows.
Protect customer information
Do not email real customer signatures, private addresses, job photos, outreach lists, or full backup ZIPs unless support specifically requests a safe diagnostic copy. Redact personal information from screenshots whenever possible.
Response expectations
JobFrame is independently developed. Support is handled manually and response times may vary, especially around new releases.